FAQ

Questions buyers ask before they switch.

These are the practical answers businesses want before they trust a new WiFi billing product with payments, access, and day-to-day operations.

pawa.co.ke
Questions buyers ask before they switch. preview

Quick Answer

Setup + Choice

How much is setup?

The KES 1,500 one-off setup invoice becomes due immediately after WiFi setup is complete.

What is the monthly cost?

Every business pays the monthly Pawa subscription: Starter at KES 1,500/month or Silver at KES 3,500/month. If Pawa collects customer payments through the platform gateway, 5% of net WiFi sales is added on top of the subscription. Own PayBill/Till operators pay the monthly subscription only.

Do I need a MikroTik router?

Yes. Pawa is built around MikroTik hotspot and RouterOS workflows.

Can Pawa manage a private router?

Yes. The recommended hosted setup uses WireGuard so the VPS can reach private routers securely.

Do you provide MikroTik setup scripts?

Yes. Onboarding can generate a paste-ready RouterOS bootstrap script or apply setup automatically when the router API is reachable.

What is a workspace?

A workspace is the business dashboard for routers, plans, vouchers, customers, payments, invoices, and onboarding.

Can I manage vouchers and multiple routers?

Yes. Pawa supports voucher-style access, hotspot customers, and more than one router record per business.

Can I import existing users?

Pawa includes import flows for router data such as hotspot users, plans, WiFi networks, and vouchers.

When is setup fee due?

You can connect MikroTik and prepare the workspace first. Once WiFi setup is complete, the setup invoice is due before continuing normal workspace operations.

How do payouts work?

For Pawa collection, the dashboard tracks gross collections, platform fee, available balance, and payout requests. Own PayBill operators collect directly to their shortcode.

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