Terms
These terms summarize how Pawa is offered as a WiFi billing product. Formal commercial terms may be confirmed during onboarding.
Operators start with a KES 0 trial. The one-off KES 1,500 setup invoice becomes due after MikroTik is verified and 50 customer transactions complete successfully. Pawa collection uses a platform fee on sales collected through Pawa. Own PayBill/Till operators are billed monthly on Starter or Business based on month-end customer count unless a separate written agreement says otherwise.
Operators are responsible for lawful network use, customer communication, router ownership, internet supply, and accurate package pricing.
Operators must provide the router access needed for setup and support. Private VPN access is recommended for hosted deployments.
Pawa depends on hosting, router reachability, payment provider availability, and internet connectivity. We work to keep the service reliable, but those dependencies can affect live operations.
Pawa may improve workflows, pricing presentation, and technical setup over time. Material commercial changes should be communicated to active operators.
